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FREQUENTLY ASKED QUESTIONS

Got a question about Never Give Up before you book? Already booked but still unsure on something? If we haven’t answered your questions below feel free to email us at info@nevergiveupnewcastle.co.uk or chat to us using our live chat service during office hours.

• The game experience is a total of 1 hour.
• You’ll receive a short briefing when you first arrive.
• The various Egyptian/Dungeon themed rooms- mental, skill and physical games are up to 3 minutes long and will last for approximately 35 minutes in total.
• The final challenge will last 25 minutes.
• Once finished we will take a free group photo for you so you can remember your experience!

Adults (minimum group size of 2 and a maximum of 12 per group).

Teens (13-16 year olds can play without being accompanied by an adult– minimum group size of 2 and a maximum of 8 per group.) PLEASE NOTE a parent or guardian will still be required to sign a disclaimer which is a requirement of entry.

Children (8-12 year old, at least 1 adult must be present)

If you have any questions about the ages of your team players please contact us via email on info@nevergiveupnewcastle.co.uk

We target Never Give Up to a family audience from the age of 8 and upwards, therefore the level of scare we employ is very low. If you have any concerns about young players please speak to us and our hosts can tone it down for you.

Our minimum team size is 2 and our maximum is 12 .

When you book, your team will get exclusive use of King Tut’s Tomb/Dr Fitzakerley’s Dungeon and you won’t be mixed with strangers!

Unfortunately we have a lot of stairs, and due to the physical aspects of some of the games at the ‘tomb’ we are not wheelchair friendly.

We would kindly ask anyone that has a disability or learning difficulty that they call us before booking to make sure it is suitable or that we are aware and can make things as fun, safe and inclusive as possible.

The games involve climbing, crawling and confined spaces so suitable clothing for these type of activities should be worn.

We do everything we can to assist guests with disabilities. Unfortunately the building that the room’s takes place in does not have a lift or wheelchair access. If you have a person within your team that has some form of disability or you have any further questions please contact us via email on info@nevergiveupnewcastle.co.uk so we can do everything possible to accommodate them.

The games involve climbing, crawling and confined spaces so is not suitable for anyone who is pregnant. If you have any doubts about your health, please check with your doctor before taking part in any of the games.

Yes we do – from birthdays, anniversaries, hen or stag does, leaving events or office parties – let us know the occasion and we will make it special for you.

Please arrive at least 15 minutes before your booking to allow for checking in and putting away your belongings.

If you arrive after the start time indicated on your ticket you will not be admitted to the game and no refund will be given.

Never Give Up
58-60 Scotswood Road
Newcastle upon Tyne
NE4 7JE

Email: info@nevergiveupnewcastle.co.uk
Telephone: 0191 260 2262

The Never Give Up Live Experience is located in the centre of Newcastle next to the Centre of Life and opposite the Jurys Inn.

Railway station:
We are also 5 minutes’ walk from Newcastle Railway Station.

Car:
If you are coming by car there are numerous places to park. There is on street ticket parking to the front and back of the building as well as a multi storey car park close by.

Bus:
Eldon Square bus station as well as Newcastle Coach Station is only a 5 minutes’ walk.

You have the right to cancel your order within 7 days of purchase. 

If you wish to cancel your order, you need to email: info@nevergiveupnewcastle.co.uk, with your name, contact number, email address, the date you purchased your tickets and the date and time of your booking. 

We will make refunds to your card once we have processed these details.

• Under no circumstances are you to consume any alcohol before playing your game. If you arrive under the influence of any alcohol you will not be admitted or refunded. This is in the judgement of the Never Give Up team.
• Everyone who enters the building will have to store phones away in the lockers in the bookstore area.
• The games involve climbing, crawling and confined spaces so suitable clothing for these type of activities should be worn.
• A disclaimer is required to be signed by all guests which is a requirement of entry. The Never Give Up Experience does require some physical activity and if you take part in the games, you agree that you do so at your own risk and assume all risk of injury to yourself.

Our shop is Open - Come Inside And Get Your never give up Goodies!

Want to make your trip to Never Give Up extra special?

Why not visit our merchandise store and grab yourself and your team official tshirt’s, mug’s and more!

We can even customise the tshirts to add in your team name, team captain’s name or stag/hen party details!

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Are you good enough to Escape the Maze…..Much more than just an “escape game”

1 Hour Of Escape Fun

You and your team have 1 hour to escape our themed arena.

Physical, Mental & Skill

We offer multiple 3 minute games testing your physical, mental and skill abilities.

Victory

Are you and your team up to the challenge? Only by working together will you will escape!

Opening hours

Monday: Closed
Tuesday: Closed
Wednesday: 4:00pm – 9:00pm
Thursday: 4:00pm – 9:00pm
Friday: 3:00pm – 9:00pm
Saturday: 10:00am – 9.00pm
Sunday: 10:00am – 7:00pm

Contact us

Head Office: 0191 260 2262
info@nevergiveupnewcastle.co.uk

Find Us

The Never Give Up Live Experience is located in the centre of Newcastle opposite the Jurys Inn.

58-60 Scotswood Road, Newcastle upon Tyne, NE4 7JE

Never Give Up Escape Rooms Ltd

58-60 Scotswood Road, Newcastle upon Tyne,
NE4 7JE

T: 0191 260 2262
E: info@nevergiveupnewcastle.co.uk

Registered Office: 469-471 Durham Rd, Gateshead, NE9 5EX
Company Registration Number: 10244286

© 2018 Never Give Up. Refund Policy